On September 24, 25, and 26, Spectrum will be in the building between 8 AM and 5 PM to upgrade equipment and change a part in each unit. They will be removing the addressable tap off the wall and replacing it with a DC and splitter and install a new wall plate.
It will take approximately 10-15 minutes to do each replacement with a 30-45 minutes downtime in each unit. Please clear furniture and other obstacles around the addressable tap prior to Spectrum’s arrival to allow the technicians to work unencumbered.
Stacks 01 and 02 will be done on Tuesday 9/24/2024.
Stacks 04 and 05 will be done on Wednesday 9/25/2024.
Stack 03 will be done on Thursday 9/26/2024.
It is imperative that they have access to your unit on the appropriate day. Units that do not provide access will not have Spectrum service (internet, cable, and/or phone) after the 25th.
Please contact the Resident Manager if you need to make special arrangements for access. Mahalo for your cooperation!
Mahalo